Contractor’s Frequently Asked Questions
What is a billing cycle?
A billing cycle is Monday to Sunday.
When should I submit my hours?
Hours are submitted each week using the Vendor Caddy app. In order to ensure timely processing, hours should be submitted by 10AM ET each Saturday.
If you provide services outside the authorized hours, you will need email approval from the school prior to billing.
How long does it take to start receiving compensation?
It is recommended that you complete your Authorization for ACH Electronic Compensation form as soon as possible or prior to your contract start date. ACH deposits could begin as soon as one week later, but could take up to two billing cycles to process your authorization form.
Paper checks (for those not on Electronic Deposit) are mailed Friday for the prior week billing cycle. Assuming your invoice is completed to include all important or required information, are signed off on by you and your client, and are submitted within the weekly billing cycle cut off time (Monday by noon), they will be mailed out on the following Friday. Delivery time is subject to United States Postal Service’s normal delivery times and could take up to ten days. We highly recommend signing up for direct deposit.
When do I receive my compensation through the electronic system of payment?
Compensation funds are sent out from our financial institution every Friday after 4PM ET for the prior week’s billing cycle. It then takes 24-72 business hours for your financial institution to process the ACH deposit. Please note that compensation is for services provided the prior week (not the current week). You will receive an email every Sunday that contains a copy of your ACH Remittance. Depending on your particular bank, it may not show up as available funds until Monday or Tuesday by noon. Be sure to check your junk/spam folder and mark the compensation email as “not spam/junk” to ensure receipt of your email verification.
Who do I contact with issues?
You should first try to resolve any issue through your normal point of contact. Issues, complaints or concerns that cannot be resolved can be escalated to our Remedy Team at 888.704.8758.